Our Mission Statement: To Maximize sales by creating an exceptional environment through CUSTOMER SERVICE and VISUAL PRESENTATION second to NO OTHER.

The Store Manager position is a vital role filled with challenge, enjoyment, originality and reward.  It is your influence that will ensure that the store runs efficiently and effectively.  We are constantly evolving to create a better experience for both our customers and our employees.  We expect our managers to do the same and to do it with passion and pride.  

• Be committed to uphold the company mission statement
• Lead by example
• Follow the company’s Customer Service initiative “S.T.A.R.S” with every customer
• Recruit, builds, train and develops a highly skilled and sales focused team. Retain great people
• Develop the Assistant Manager and/or MIT to take on the role of Store Manager
• Develop management team (including Visual Merchandiser) to take on roles of higher responsibility
• Address poor performance, initiate and administer corrective action when necessary.  Ensure timely follow up
• Provide positive feedback and recognition to associates for a job well done
• Keep records of associate sales performance and follow up regularly
• Achieve all company benchmarks: Sales $, UPT, Average Sale, Fragrance %, Promo % (list updated regularly) Personal and Store
• Create effective schedules based on Sales performance and come in line with company wage cost standard/chart. Fax schedule in to DM every Friday
• Control Loss within the store and achieve company objective of Loss below 1% of total store sales
• Comply with all Boathouse Policies and Procedures
• Maintain open communication with the District Manager
• Pro-actively create strategic long term and short term action plans for the store to increase sales, customer service, visual presentation. Implement plans in a timely manner.
• Keep team and self focused on what is important and communicate clear objectives
• Maintain a neat, clean and organized store.  This includes paperwork.
• Achieve a minimum of 80% on all Store Visit Reports
• Open and close the store
• Excel at and effectively train associates within each specialized role within the store (see all job descriptions)
• Come to work fully dressed in current season Boathouse attire from head to toe.  Choose attire that will ensure that you stand out professionally as the Store Manager
• Keep all working relationships professional

* Additional Duties and Responsibilities may be added at Boathouse’s discretion

Qualifications: 

• Demonstrated ability to lead and motivate a team
• Proven Sales results
• Demonstrated high level of integrity
• Excellent communication skills and proven ability to effectively communicate with all levels of an organization
• Visual merchandising experience
• Positive attitude, ambitious and self motivated
• Customer service background
• Grade 12 education
• Management experience preferred
• Internal Candidate - 1 year as an Assistant Manager, 6 months as an MIT

Scheduling and Availability:

• Open availability from 6am to 6am Sunday to Saturday
• Managers are required to be available during Boathouse Black Out periods which may include some or all Canadian Statutory holidays, Civic holidays, March Break.
• All team members are required to be available during Boathouse Black Out periods which may include some or all Canadian Statutory holidays, Civic holidays and March Break.  Refer to your P&P manual
• Minimum 40-44 hours per week, 5 days per week (Accrual of lieu time is not allowed)
• One 2 day weekend off per month (Saturday/Sunday)
• Days off during the week are limited to Sunday, Tuesday, Wednesday or Thursday.
• Managers must work a minimum of 2 nights per week which must include one Thursday or Friday night (or Saturday if your mall is open until 9)
• Typical work shift will be either 8:30-5 or 1:30-10 unless otherwise approved by your District Manager
• Call in to the District Manager to report any and all absences before the absence takes place

Reports to: District Manager

Partners With: Visual Trainer, Other Store Managers