Our Return Policy
We will gladly refund or exchange your unworn item(s) within 14 days of purchase or delivery, accompanied by your invoice/receipt. All items must be returned in their original condition and packaging.
Return To A Store
Depending on your method of payment, you can bring your return to any Boathouse location, where our sales associates will be pleased to assist you. Please remember to present a copy of the invoice e-mailed to you, either printed or on your mobile device. Refunds less any shipping costs will be issued via the original method of payment, including purchases made with Credit Card or Gift Card. PayPal users must use the Return Via Shipment method, outlined below.
Return Via Shipment
Ship your return back to us using free return shipping. Please remember to print or e-mail our online return form and a copy of the invoice e-mailed to you. All merchandise must be shipped in protective packing material (box, polybag, etc). Refunds less any shipping costs will be issued via the original method of payment within 10 business days of receipt.
Final Sale Items
The following items are finale sale and cannot be returned…
- All swimwear (bikini tops and bottoms, bathing suits, boardshorts, etc.)
- All boxers and undergarments
- All UGG footwear
- All body jewelry (i.e. earrings, etc.)
- All beauty and body products (i.e. fragrance, lip balm, etc.)
Defective items (including "final sale") may be eligible for replacement or store credit. The merchandise must be assessed and deemed defective by a Boathouse employee. To return your defective merchandise for assessment, please follow one of the above return methods.
If an item goes on sale within 72 hours of your purchase, we will honour the price change and refund you the difference. This policy is not applied during Black Friday or Cyber Monday promotions.