We offer FREE returns In-store and Online.
Returns & Exchanges Condition
- All items must be unworn
- Footwear must be in the original shoebox
- If returning via mail - the shoe box must be protected by a bag or protective shipping box. Do not tape or damage the shoe box.
- We will not accept the return if you tape over the original box.
ONLINE RETURNS
If returning or exchanging items online visit our return center here https://boathouse.returnscenter.com/ to setup a return and print your shipping label. We pay return shipping.
Our return center is self serve and very easy to use.
Returning in store, just bring your online receipt, show a team member and you're done.
Refunds will be issued via the original method of payment, including purchases made with Credit Card or Gift Card. Please Note: Shipping costs are non-refundable
Our Return Policy
HOLIDAY RETURN POLICY - Effective Now - We will gladly accept holiday returns until January 13, 2024. Holiday returns accepted on orders after October 15, 2023.
We will gladly refund or exchange your unworn item(s) within 14 days of purchase or delivery, accompanied by your invoice/receipt. All items must be returned in their original condition and packaging.
Return To A Store
Depending on your method of payment, you can bring your return to any Boathouse location, where our team members will be pleased to assist you. Please remember to present a copy of the invoice e-mailed to you, either printed or on your mobile device. Refunds will be issued via the original method of payment, including purchases made with Credit Card or Gift Card. Please Note: Shipping costs are non-refundable.
RETURNS ON SWIMWEAR
The following restriction apply on swimwear returns and are designed so that you can buy hassle free without worrying about fit.
- Swimwear purchased online cannot be returned in store. You must follow the Return via Shipment process above.
- All returned swimwear products must be in their original condition, unworn, unwashed, with original tags and the protective strip intact.
Final Sale Items
PLEASE NOTE: Clearance Items are Final Sale and in Limited Quantities
The following items are final sale and cannot be returned…
- All Clearance Items
- All boxers and undergarments
- FACE MASKS
- Deodorants, or any body care items
Defective Items
Defective items (including "final sale") may be eligible for replacement or store credit. The merchandise must be assessed and deemed defective by a Boathouse team member. To return your defective merchandise for assessment, please follow one of the above return methods.